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Customers Frequently Asked Questions

This page attempts to answer the most frequently asked questions asked by our customers. If your question is not answered here, contact us  and we will be happy to answer your question.

Questions

Below is an index of all the questions. To go directly to the answer for a question, just click on the question and the page will be scrolled down to the point where the answer can be found.

Q.  When is the free electricity technology going to be released?  
Q.  I've moved since my certificate was issued. How do I submit a change of address request?  
Q. How can I replace my free electricity certificate?  
Q. Do I have to attend one of the public demonstrations that will take place when the technology is released?  
Q. I've noticed that I can use the Customer Status display to show my referrals but the information does not include their email address or phone number so I can contact them. Why?    
Q. I've now become an NUAF recruiter. Will the NUAF web site have something to the Customer Status display that is on the IT web site?  

Answers

Q.  When will the free electricity technology be released?
A.  We don't know when it will be released. The technology will be released until all the UCSA dealers can register 1.6 million witnesses. For a more in depth answer please see "Release the Technology When?".

Q.  I've moved since my certificate was issued. How do I submit a change of address request?
A.  It's important that UCSA have a correct address for you. If they don't have a correct address, you will not receive the invitation to attend the technology when it is released. The invitation will have information that will speed up the check-in process for the demonstration. There is a form at the bottom of the confirmation letter UCSA sent you that can be used to update your address. If you've lost the form, just send UCSA a letter including the following information: name, the old address & phone number, the new address & phone number and your certificate number. Include $1 (check or money order made payable to UCSA) to cover their administrative expenses. Mail the form or letter to UCSA, PO Box 576, Newfoundland, NJ 07435. We ask that you also send a email to us (see Contact Us page) providing your new address information so that we can update our records. 

Q. How can I replace my free electricity certificate ?
A.  IT is not able to replace your certificate because each certificate was issued by UCSA and is uniquely numbered. So, to replace your certificate, you can write to UCSA and request a new certificate. When you write, include your name, installation address, certificate number and $5 (payable to UCSA, to cover their administrative expenses. Mail the request to UCSA, PO Box 576, Newfoundland, NJ 07435. If you don't know your certificate number, you can find it by clicking here

Q.  Do I have to attend one of the public demonstrations that will take place when the technology is released?
A.  Everyone who registered for the free electricity program must attend one of the public demonstrations that will take place on 12/28 or 12/29/2002. If you live in Canada, the demonstrations may not be on these dates but you must still attend. The purpose of these demonstrations is to prove to the following things: show the "powers that be" that we not only have technology that can produce electricity at no operating cost, show the "powers that be" that we have a lot of public support behind us, create a huge "media event" that can't be ignored or lied about. To accomplish these goals, we must have a huge turn out. If the turn out is not huge, the "powers that be" will feel safe that they suppress our technology and get away with it. That would be bad for all of us. So, please attend if you possibly can. Your attendance is very important to our success. If you absolutely can't attend, we understand and we have made a provision for such situations. If you are not able to attend, you may send a representative with a notarized letter from you. The letter should contain your name, installation address, certificate number and the name of the representative. If you can't find someone to represent, you can contact us and we will attempt to find a representative for you, but we will need at least 7 business days before the event to help you in this way. If you can't attend and don't send a representative, you will not qualify to participate in the free electricity program. 

Q.  I've noticed that I can use the Customer Status display to show my referrals but the information does not include their email address or phone number so I can contact them. Why?  
Some recruiters have wanted to contact their recruits so to ask why they haven't paid their processing fee. To do this, they would need a phone number of email address. While we agree that this would be helpful, we believe it would violate the privacy statement that is on the web site.

 Q. I've now become an NUAF recruiter. Will the NUAF web site have something to the Customer Status display that is on the IT web site? 
I do not know. Data that is entered on the NUAF web site belongs to the NUAF. We don't have access to that data. It would be up to the NUAF to decide if they wanted to provide something like the Customer Status screen to allow recruiters to determine how many members they have.